Support & Advice

We’ve grouped together all of the helpful information that our customers usually ask us for, all in one place.

FAQs & Mythbusters

Check out our frequently asked questions below and if you have a question that isn’t listed below, please free free to get in touch.

The typical lifespan of a heat pump is generally between 15 and 20 years, though this depends on a number of factors. For example, maintenance. Although heat pumps are a low-maintenance solution, an annual check-up by your installer or service partner will help maximise its lifespan.

Yes, heat pumps can connect to either old or new radiators.

If you already have radiators in your home, high-temperature heat pumps or hybrid heat pumps (if you’re replacing a gas boiler) can easily connect to them and use existing piping without the need to replace the radiators or carrying out additional works.

Yes, heat pumps can be used for cooling, but this depends on the type of emitters you have.

For example, the ideal emitter for cooling with low- or high-temperature heat pumps is a heat pump convector (also known as a fan coil unit). This works similarly to a traditional radiator with the added benefit that it can both heat and cool a room.

Some hybrid heat pumps can connect to air-to-air heat pump (also known as air conditioners), which are another popular heating and cooling solution.

A Midea heat pump installer will manage everything related to ordering, delivery and installation of your heat pump.

The simplest answer is, it depends. Installing a heat pump is more than just the placement of an indoor and an outdoor unit, therefore there is no definite timeframe when it comes to the amount of time it will take to install a heat pump as it will depend on a number of different factors such as:

  • Type of home: The first thing that will be taken into account is the type of home a heat pump will be installed in. Is it a new-build or an existing home? With new-build homes, the planning needs to be taken into account with all other building currently taking place. With existing homes, things such as whether existing emitters will be used or will be replaced with new ones will play a part in the time needed.
  • Type of heat pump: Since there is a variety of different heat pumps, each one also has its own time requirement for the installation.
  • Additional works: Whether you are installing a heat pump in an existing or new-build home, there may be additional works that need to take place in order to ensure that you’re getting the most out of your new system. This could include the installation or replacement of emitters (such as radiators), optimising your insulation etc.

The price of installing a heat pump varies depending on the type of heat pump you choose and the country you live in.

Other factors that can affect the price are renovation or additional building works (such as insulation) that need to carried out, plus your installer. Different installers will have different prices according to their expertise and experience.

We have more information on the current government incentives here, as well as information on the benefits and our products here.

Most heat pumps usually come with an indoor and an outdoor unit. Each unit produces sound when in operation, this sound is generally measured in dBA and these levels range from a scale of 0 dBA to 140 dBA.

When looking at sound levels you will also see specifications given for sound power level and sound pressure level.

Sound power level is the sound level measured directly at the source.

Sound pressure level is the sound level measured at a specified distance (usually 1.5 – 2 metres) from the source.

Outdoor units, since they come in a bigger variety of sizes, range in sound pressure levels between 40dBA and 62 dBA, which are comparable to the sounds of birds a chirping and people having a conversation respectively.

Heat pumps are not very demanding. We advise scheduling an annual maintenance appointment with your installer or service provider to make sure your pump keeps working as efficiently as possible. A typical service would include a number of standard checks, as well as a thorough cleaning of the unit and filters.

Midea Guarantee

All Midea heat pumps come with an industry leading 10-year warranty!

To validate the warranty, all you have to do is sign up to a Mi Care service and maintenance agreement or maintain your heat pump with an annual service visit via your original installer.

If you have any questions regarding your warranty or the guarantee that we offer, please feel free to get in touch.

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